What We Do

• Web Development
• Intranet Systems
  • Intranet Portal
  • Billing System
  • Issue Tracking System
• Internet Marketing
• Multimedia
• Services and Support

Issue Tracking System

Issue tracking (ticketing) systems allow customer service staff to deal with large number of support requests. Large numbers of messages from clients must be handled with an issue tracking system to ensure that no request is lost. Common mail management applications (e.g. Outlook) are not too efficient when it comes to large volume of correspondence, so some requests may be missed or not dealt with promptly.

Issue tracking system:

• Assigns a unique number to each request.
  
  
• Forwards requests to appropriate people.
  
  
• Allows to add commentaries and attach documents to the requests.
  
  
• Displays the progress of the request fulfillment.
  
  
• Keeps the request in the system until the issue is resolved.
  
  
• Saves the history for each request.
  
  
• Collects usage statistics.
  
  
• Saves time and money on extra calls and reminders.
  
  
• Shows the status of every request at any time.
  
  
• Allocates tasks and responsibilities among the staff.

Don't hesitate to contact us for further information or for a quote.